Great customer service; prompt response to emails and phone calls. My piano arrived in 2 days! The movers were great and I was very pleased overall.

You are all awesome. My sister especially liked the information your drivers provided upon pick up of this very old piano!!!!

Everyone that I spoke with were very polite and helpful. I was notified when the process of pickup was to begin and given a probable time of delivery. The two drivers were very nice and helpful. The only problems were with miscommunication. When I spoke with a woman about delivery, I told her that I was going out of town the day before the final date given. She said that was no problem, that they were planning on delivering before then. A week or so later I received a call saying the piano would be delivered on the Saturday I told the woman I would be out of town. I called back and she asked if I could get someone to be at the home so it could still be delivered. I said I would have to ask someone and get back to her. I called her back the next day to say my sister would be there for the delivery. The next day after that I got a phone message from Chris asking if I had gotten someone to be at the home for delivery. I had to call back and spoke with the initial women I spoke with and she said the notes were in the record that I had called. Maybe Chris did not check the records, I don't know. Anyway, my only suggestion in better internal communication.

I was very satisfied with the professionalism and knowledge while packing and moving my baby grand piano from the mountains of Colorado to California. It arrived the same as I left it in Colorado. Home office staff were easy to work with and kept me informed as to pickup and delivery dates and times.